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Moving Beyond Legacy Systems - Embracing Agile ...
The current commercial landscape is increasingly dominated by organizations that utilize advanced digital solutions first and are able to adopt and ...
How Interactive Bank Statements Increase Customer ...
Bank statements have traditionally been viewed as a simple necessity—a mandatory record of transactions sent periodically to customers. They were ...
EDC Partners with Mawarid Finance to Deliver ...
We recently announced a new partnership with Mawarid Finance, a leading provider of Sharia-compliant financial products and services, to deliver a ...
The Future of Customer Experience: 7 Trends ...
Customer expectations around service levels are, quite rightly, continuing to rise, businesses must constantly anticipate and adapt to meet these ...
Good Communication is Business’ Hidden ...
As markets in almost all sectors grow more competitive and products become harder to differentiate, businesses are now turning to customer experience ...
Unlocking Data In Public Services with Intelligent ...
Over the last 10 years, government institutions and public service providers the world over have committed to digitization, realizing the importance ...
Understanding the Value of Customer Journey ...
The ways in which customers interact with a business are multiplying and becoming more complex. What once involved a trip to a physical location, a ...
The Benefits of Communicating Via Your ...
Customers prefer to interact with businesses in different ways. Some consider email the ultimate customer support tool while others are more ...
IVR Deflection Through Conversational AI
Waiting on hold in a call center queue to get help is often a frustrating experience. In fact, 55% of consumers identify it as the most frustrating ...
