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The Benefits of Communicating Via Your ...
Customers prefer to interact with businesses in different ways. Some consider email the ultimate customer support tool while others are more ...
IVR Deflection Through Conversational AI
Waiting on hold in a call center queue to get help is often a frustrating experience. In fact, 55% of consumers identify it as the most frustrating ...
The Conversational Flywheel – Continuously ...
The Conversational Flywheel is an approach to managing customer interactions that enables businesses to meet customer needs through quick, ...
Four Key Benefits of a Dedicated CCM Solution
For companies that deliver high volumes of communications such as letters, invoices, statements, policies, contracts, and customer correspondence, a ...
How to Deliver Personalized Messaging That Really ...
Competing on price and product quality isn’t enough. Businesses also need to offer a smooth and satisfying digital experience. And personalized ...
Understanding Generational Differences In Customer ...
Your customers have access to more channels now than ever before. And they expect businesses to recognize this and cater to their unique channel ...
Speak Your Customer’s Language – How ...
In any market, customer experience is a critical competitive battleground. Effective communication is central to providing satisfying experiences and ...
Boosting Retail Revenue With Omnichannel ...
The traditional retail sector is under immense pressure. And that pressure is coming from all angles. Faced with an abundance of choices, consumers ...
Are Loyalty Cards Still Relevant In The Digital ...
Loyalty programs have a much longer history than most people realize. We can trace their origins back to the late 18th century when a US trader began ...
