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Customer Communication Management Solutions in ...
As the healthcare sector continues to evolve, it’s clear that customer communication management solutions will be at its core, bridging the gap ...
Intelligent Document Processing in Healthcare: A ...
Imagine a world where a patient’s records, spanning years and multiple healthcare providers, can be accessed, understood, and processed within ...
KYC vs. eKYC Solutions: Navigating the Future of ...
In today's rapidly evolving digital landscape, a key challenge that businesses and organizations face is ensuring the legitimacy of their customers. ...
Digital Identity Verification in E-commerce: Use ...
As online transactions continue to surge, digital identity verification has emerged as a vital tool for safeguarding businesses and consumers alike. ...
How Does Personalized Communications Empower ...
In the digital age, where customers are constantly bombarded with marketing messages, personalized communications have emerged as a crucial strategy ...
What Is Omnichannel Communication and How It ...
Effective communication is paramount for success in the digital business world. But, reaching customers is no longer the concern; the challenge now is ...
Intelligent Document Processing (IDP) in ...
Governments around the world are embracing innovative technologies to streamline their operations and deliver improved services to citizens. ...
What Are the Benefits of Dynamic Communications in ...
In today's fast-paced and digitally driven world, businesses need to communicate effectively with their clients to stay competitive. One way to do ...
Empowering Telecom Services: The Significance of ...
In the ever-evolving digital landscape, the telecom industry plays a crucial role in connecting people and businesses worldwide. As technology ...
How Can EDC Support Banks in Egypt in Delivering a ...
The Central Bank of Egypt (CBE) has been actively promoting the use of e-statements in recent months as part of its efforts to modernise the banking ...
The Vital Role of Customer Communication ...
The banking industry faces numerous challenges in delivering exceptional customer experiences. With the increasing demand for personalised ...
The Significance of Digital Identification and ...
The insurance industry is a massive sector worth billions of dollars and operates through a complex network of interconnected systems and processes. ...
The Role Intelligent Document Processing (IDP) in ...
The insurance industry is known for its extensive use of paper documents. From policy applications and claims to underwriting and risk assessment, ...
Why Is Customer Communication Management ...
In today's business world, it is more important than ever to focus on effective customer communication management. With so many businesses attracting ...
What Is Digital Record Management?
We live in a fast-paced world where efficiency and security must be the priorities of every organisation. Digital records management is one of the ...
Why Is Digital Trust Important for Business ...
In today's digital age, businesses are facing unprecedented challenges when it comes to building and maintaining trust with their customers. ...
Understanding the Technology Behind Conversational ...
Conversational AI is a technology that enables machines to understand and interact with humans in a natural language. It is the science of developing ...
How Biometrics Is Transforming Digital ...
Nearly every industry is feeling the pressure to go digital. The global pandemic has forced businesses of all sizes to re-evaluate their processes and ...
What Is eKYC in Banking, and Why Is It Important?
KYC stands for "know your customer" and is a process used by banks and other financial institutions to verify the identity of their clients. It's ...
Our Partnership with SKYQR - New QR code ...
Our partnership with SKYQR will strengthen business communications and benefit many industries with Innovative QR Code Management. Discover more. ...
Traditional Vs. Digital Onboarding in Banking
What is the difference between traditional and digital onboarding? Read this article to know the difference in terms of interaction, identity ...
EDC partners with Aafaq Islamic Finance to deliver ...
EDC has partnered with Aafaq Islamic Finance, a leading provider of Sharia-compliant financial products and services, to offer its advanced Digital ...
Digital Printing: What Is It and How It Benefits ...
Digital printing helps businesses achieve their printed marketing goals with high-quality printed products. Learn more about digital printing and its ...
Step up Your Self-service CX Game with ...
Conversational AI can improve self-service CX and increase satisfaction. How? Read this article to learn more about conversational AI features and ...
How to Choose the Best Customer Communication ...
How to choose the best customer communication channels? Read about what things to consider to pick the best communication channels. Learn more with ...
The Use Cases and Benefits of Conversational AI in ...
Learn about the use cases and the benefits of conversational AI in the insurance sector and discover more about EDC’s conversational AI solution. ...
How Is Conversational AI Used in the Healthcare ...
What is the significance of using conversational AI in the healthcare sector, and what are the use cases of conversational AI in healthcare. Learn ...
The Digitalisation of KYC (eKYC) in Business
Learn about the digitalisation of KYC (eKYC) in business. Explore the KYC process, the benefits of KYC, and disadvantages of traditional KYC and more. ...
4 Ways Conventional Chatbots Are Failing ...
Conventional chatbots help businesses provide 24/7 customer support, but they fail them in many other aspects. Discover the disadvantages of chatbots ...
Call Deflection: What Is It and How Can We Help?
What is call deflection? Learn about call deflection, its definition, strategies, why it is important, and how we can help. Discover more with EDC. ...
What Are Smart Cards? Their Definition, Types & ...
Learn about smart card technology with EDC. Discover smart cards definition, benefits, types, how they were developed, and how they work. Explore ...
Chatbots Vs. Conversational AI
Conversational AI and chatbots are often confused and used synonymously. So, what is the Difference Between Chatbots and Conversational AI? Learn more ...
Your Guide to Customer Communication Management
Learn about customer communication management (CCM), it's definition and how it contributes to business success. Discover more with EDC’s CCM ...
What Is Digital Onboarding? Its Definition and ...
What is digital onboarding? Learn more about the definition of digital customer onboarding and how it helps businesses enhance their customer ...
Multilingual Chatbots: Break the Language Barrier ...
What are multilingual chatbots, how do multilingual chatbots work and benefit businesses? Read this article to learn more about multilingual chatbots. ...
Digital Printing: What Is It and How It Benefits ...
Digital printing helps businesses achieve their printed marketing goals with high-quality printed products. Learn more about digital printing and its ...
What is Artificial Intelligence in Technology?
Artificial intelligence has a significant role in many fields. Click to discover what AI is, its applications, and more about it in relation to EDC. ...
What is Digital Transformation?
Digital transformation is essential in enabling your business to achieve its goals. Click to learn how to grow your business through this ...
Digital Trust: Paving the Way for Digital ...
Digital trust solutions allow banks to provide a fully digitized banking experience while securing clients’ data and maintaining trusted ...
Benefits of Converting Your Documents to Digital
Many organizations of all kinds require the storage of hundreds, if not thousands, of documents and data. It comes as no surprise that businesses that ...
Digital Trust Solutions in the Telecom Industry
Many commercial and social activities have shifted to the internet, and consumers are utilizing their mobile devices replacing numerous physical ...
Strategic Partnership with PaySky
EDC is proud to announce our partnership with PaySKY Solutions, the leading digital payments solutions provider in the Middle East & Africa region. ...
Biometric Cards Over Forgettable PIN Codes
About 1/3 of the online transactions are dropped because of forgotten passwords, according to a Mastercard Market Intelligent Report. Forgetting ...
Conversational ai in Health Care
With the lockdown and restrictions in place due to the COVID-19 pandemic, many people found it difficult to meet their doctors or have appointments ...
Make to Print: You Demand! We Deliver!
EDC Print Solutions promises to deliver all your print needs. Whether it is customised printing or packaging solutions, your ideas matter. Our digital ...
Towards a Sustainable Future with Eco-Friendly ...
A study by Mastercard across 24 countries worldwide unveiled that 58% of the customers are cautious of their behavioural impact on the environment and ...
The Evolving Payment Industry
The COVID-19 global outbreak has brought about a significant change in consumer shopping and payment behavior. The UAE market is rapidly growing with ...
Digital Onboarding: Accelerating Customer ...
Onboard a customer fast and realize the revenue faster! Onboarding appears to be a tedious and error-prone process during enterprise-customer ...
Digitally Identify and Authenticate Your Customer
Digitization is making its way through diversified business and its processes. Owing to the increasing penetration of digital trends, one such ...
Sale Conversion Over Messaging
We seek customer delight, a rarity in our fast-paced world. In conventional retail, the customer journey is within the store. A store's pull factors ...
Strategic Partnership with Quadient
In a quest to provide innovative digital solutions to our clients EDC is glad to announce our strategic partnership with Quadient, a driving force ...
CCM Capabilities at a Glance
As financial services organizations seeks to improve their competitive position, improving the customer experience through a centralized cross- ...
Top 5 Marketing Trends Impacting Customer ...
“The most vital thing in communication is hearing what isn’t said” Peter F. Drucker. Customers are the drive of any organization and customer ...
Instant Issuance
There is no denying that our world is constantly evolving. Innovation and inventions show up by the minute and companies become increasingly ...
How to Avoid Anti-Spam Filters in Email Marketing
In the world of email marketing, anti-spam filters are the bane of email marketers. In email marketing, you have to pass all content inside your email ...
All you need to know about contact-less financial ...
The invention of plastic financial cards have revolutionized the way we shop. They have done away with the need to carry around a lot of cash with us. ...
7 Steps to Implement New Technology
We often make smart decision of choosing technology to relish the advantages and to gain an edge over competitors, but we get disappointed amidst if ...
Things to remember to securely destroy a credit/ ...
In the generation of increasing identity theft, one has to be very careful while disposing an old credit card. If not destroyed properly, it can ...
10 things all internet users should know, to ...
As compared to previous decade, internet scenery has entirely transformed over the past couple of years. Not only fast internet became cheaper ...
Digital Printing Versus Offset Printing
The two commonly used print techniques existing are digital printing and offset printing. Though their significances differ diametrically, each has ...
How HTML 5 Technology Has Revolutionized The ...
HTML 5 is the latest version of the hyper-text markup language used to build websites. While it offers many of the same features as previous versions, ...
8 Reasons why organizations benefit from ...
Outsourcing partner, the company generally, in orders to conserve the resources used to manage these tasks; you can outsource certain tasks to the ...
Know what Software As a Service (SaaS) is
As per Wikipedia, "SaaS" could be defined as a software delivery model in which software and its associated data are hosted centrally (typically in ...
Dos and Dont's to use your Credit Card safely
It is important to learn how to use a credit card safely because credit card usage is very common and convenient. If the user is responsible and is ...
Annual General Meetings made easy, Event ...
AGM is considered as a very critical and important event of the year. If done efficiently, can well communicate and engage key stakeholders and ...
5 Email Marketing Errors To Be Avoided At Any Cost
The dynamic world of marketing is changing even as you read this. New platforms are opening up to reach the customer; however, one method that has ...
The Digital Wallet: The New UAE Customer Happiness ...
We’ve all seen the signs. The renamed customer happiness centers, changing street signs, smiley faces on the road and several little steps taken by ...
