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How to Choose the Best Customer Communication ...
How to choose the best customer communication channels? Read about what things to consider to pick the best communication channels. Learn more with ...
The Use Cases and Benefits of Conversational AI in ...
Learn about the use cases and the benefits of conversational AI in the insurance sector and discover more about EDC’s conversational AI solution. ...
How Is Conversational AI Used in the Healthcare ...
What is the significance of using conversational AI in the healthcare sector, and what are the use cases of conversational AI in healthcare. Learn ...
The Digitalisation of KYC (eKYC) in Business
Learn about the digitalisation of KYC (eKYC) in business. Explore the KYC process, the benefits of KYC, and disadvantages of traditional KYC and more. ...
4 Ways Conventional Chatbots Are Failing ...
Conventional chatbots help businesses provide 24/7 customer support, but they fail them in many other aspects. Discover the disadvantages of chatbots ...
Call Deflection: What Is It and How Can We Help?
What is call deflection? Learn about call deflection, its definition, strategies, why it is important, and how we can help. Discover more with EDC. ...
What Are Smart Cards? Their Definition, Types & ...
Learn about smart card technology with EDC. Discover smart cards definition, benefits, types, how they were developed, and how they work. Explore ...
Chatbots Vs. Conversational AI
Conversational AI and chatbots are often confused and used synonymously. So, what is the Difference Between Chatbots and Conversational AI? Learn more ...
Your Guide to Customer Communication Management
Learn about customer communication management (CCM), it's definition and how it contributes to business success. Discover more with EDC’s CCM ...
