News & Blogs
HomeNews & Blogs
Case Study: EDC Empowers an International ...
EDC recently partnered with a multinational insurance provider to implement a Customer Communication Management (CCM) solution that reduces reliance ...
How WhatsApp For Business Improves Customer ...
Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for ...
Why KYC Is Evolving In 2025
Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC ...
The AI-Powered Revenue Strategy You Might Be ...
AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into ...
Speed, Accuracy, Compliance - How IDP is Helping ...
How a leading Middle East bank cut business loan approval times with the help of EDC’s Intelligent Document Processing (IDP) solution ...
How Digital Trust Drives Faster, Sustainable ...
The global shift toward digital transactions and processes is transforming how businesses operate, nowhere more so than right here in the Middle East. ...
5 CX Metrics You Should Track in 2025
Customer experience (CX) metrics are indispensable tools for businesses aiming to thrive in 2025. These metrics provide actionable insights into how ...
How AI is Driving Multilingual Customer Experience ...
You can’t create satisfying customer experiences without effective communication. That much is clear, but what does that mean for linguistically ...
Mapping to Movement - Customer Journey Mapping ...
With the surge in data gathering over the past decade, organizations are now collecting enormous amounts of data, managing countless documents and ...
