Records Management and Storage

Physical Records Tracked Across Their Full Lifecycle

EDC digitizes your paper records and holds the originals in a secure UAE facility, with every box tracked by barcode and linked to its digital copy.

Records Management Overview

Managed Service for the Records You Are Obliged to Keep

Most organizations hold years of paper they cannot legally discard and cannot practically use: contracts, personnel files, financial records, case files and closed project archives spread across offices and rented storerooms. EDC takes over that estate as a managed service. Our team collects the records from your sites and digitizes them, then barcodes each box and holds it in a controlled storage environment where any original can be located and returned on request.

Why EDC for Records Management?

Physical storage is one stage of the lifecycle we manage on your behalf. Records are scanned and indexed before they are shelved, so your teams work from the digital copy while the original stays in our custody. When the original itself is needed, for an auditor or a court, we retrieve it and deliver it to you.

Because the same team handles scanning and storage, each digital file carries the barcode and shelf location of its paper original, and that link holds for as long as the record is kept.

How Records Management Works at EDC

Every record follows the same controlled path from the day it leaves your premises for as long as you are required to keep it.

Collection and Intake: EDC staff collect records from your sites in sealed containers, with a signed manifest at every handover.

Scanning and Indexing: Records are scanned and indexed against fields agreed with you, such as department and retention date, before they go into storage.

Barcoding and Linking: Each box, and each file where required, receives a unique barcode that is recorded against its digital copy, so the document management system shows where every original is held.

Secure Storage: Records are held in a UAE facility with controlled access and environmental conditions suited to long-term paper storage.

Retrieval of Originals: Authorized users request an original directly from its digital record, and EDC retrieves and delivers it within agreed service levels.

Retention and Legal Hold: Your retention schedule is applied at box level, and records under a legal hold or audit request are frozen until the hold is lifted.

Outcomes

Control Over Physical Records Without Running Your Own Archive

EDC takes on the storage and handling of your paper records, so the obligation to keep them stops occupying your office space and your staff's time.

Full Chain of Custody

Every handover and access request is logged against the barcode of the record involved.

Retention Applied Consistently

Retention periods are calculated from your schedule and flagged for your review as each one comes due.

Legal Hold Support

Records subject to litigation or regulatory inquiry are frozen in place until the hold is lifted.

Retrieval on Request

Originals reach authorized users within service levels agreed at the start of the contract.

Digitized Before Storage

Records are scanned and indexed before they are shelved, so daily access happens through the digital copy and the original is rarely handled.

Physical Tracking

Every digital file shows the barcode and shelf location of its paper original, so finding one always leads you to the other.

Benefits Results

Solution Benefits

Compliance and Control Across the Full Record Lifecycle

What does this mean for you?

Information Security Certification: EDC holds ISO/IEC 27001 certification for information security management.

Business Continuity: EDC's operations are certified to ISO 22301 for business continuity management.

Custody Within the UAE: Your records are stored in the UAE and remain in EDC custody throughout their life.

Audit-Ready Reporting: Inventory and access reports are available to your internal audit team and regulators on request.

Access by Authorization: Only the users you nominate can request or approve any action on a stored record.

Traceable Retention Decisions: Retention rules are recorded against each box, so every retention decision can be traced back to its authority.

Solution Benefits

What Changes When EDC Manages Your Archive

Office Space Recovered: Storerooms and filing areas return to productive use once records move to EDC's facility.

Faster Access to Older Files: A barcode search locates any stored record without anyone searching through boxes by hand.

One Search for Both Formats: Finding a record in the document management system also tells you where its paper original is stored.

About Us

Trust Through the Numbers

Government entities and financial institutions have trusted EDC with sensitive documents since 2002.

2002

Since

Handling sensitive documents for UAE organizations

100%

Secure Versions

Unlimited version history with full retrieval access.

100%

UAE-Based Hosting

Local data residency and control.

EDC has consistently been a valuable partner in supporting our card services, providing consistent quality and timely execution throughout. Their proactive approach, reliable turnaround, and ability to manage high-volume workloads contribute directly to the smooth delivery of services to our customers. We appreciate the professionalism they bring to this relationship and the positive impact this has on our overall customer experience

ADIB

EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.

Rashid Al Qubaisi

CEO - Mawarid Finance

We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.

Mohamed ElRoubi

Vice President - Application Services - Commercial Bank International (CBI)

The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.

LULU Group International

EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.

Emirates NBD

Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.

Ministry of Human Resources & Emiratisation - MOHRE

Records Management Your Organization Can Rely On

EDC has handled documents that organizations are legally required to protect for more than two decades.

ISO/IEC 27001 Certified – Information security controls that are independently audited and maintained every year.

UAE-Based Facility – Your records stay in EDC custody inside the UAE for as long as they are kept.

Linked Records – Every paper original is recorded against its digital copy, so the location of one is always visible from the other.

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Secure Your Records Today

Let EDC help you protect, organize, and access your records effortlessly.

Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae

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Physical Records Tracked Across Their Full Lifecycle

Managed Service for the Records You Are Obliged to Keep

How Records Management Works at EDC

Control Over Physical Records Without Running Your Own Archive

Full Chain of Custody

Retention Applied Consistently

Legal Hold Support

Retrieval on Request

Digitized Before Storage

Physical Tracking

Compliance and Control Across the Full Record Lifecycle

What Changes When EDC Manages Your Archive

Trust Through the Numbers

Records Management Your Organization Can Rely On

Insights

The Question That Stops Every AI Pilot

Why the Hardest Fraud Passes Every Individual Check

From Weeks to Minutes: How AI Is Transforming Banking Onboarding in the UAE

When the Lawyer Calls: How Document Management Systems Support Legal Hold

Physical Site Verification: Why Digital KYB Isn't Always Enough

Compliance by Design: How Document Management Systems Reduce Regulatory Risk

Compliance in Document Management

From Archived Records to Intelligent Data

Bringing Accountability to the Document Lifecycle

Digitization Without Governance Creates Digital Clutter

The New Reality of Identity Fraud

Customer Communication as a Control Function

Secure Your Records Today