From Secure Printing to Digital Transformation

What started as a print and fulfillment provider in 2002 is now a leader in digital transformation—helping businesses automate, secure, and optimize every customer interaction.

Built on trust. Driven by technology. Focused on the future.

Our Story

A Legacy of Service with a Vision for the Future

The EDC story began as a printing and fulfilment service inside the Emirates Post Group, grounded in trust, reliability, and a commitment to public service.

As the group evolved to meet the region’s growing digital needs, EDC became part of the reborn 7X group, delivering smart and secure solutions that enhance customer experience and speed up workflows for leading brands across the Middle East.

A Long-Term Partner in Transformation

We build long-term partnerships to help businesses navigate change, streamline operations, and stay ahead of evolving technology.

Deep Industry Expertise – From banking and telecom to government and retail, we understand the challenges businesses face.
End-to-End Solutions – Whether it’s onboarding customers, securing transactions, or managing critical data, we cover the entire digital journey.
Proven Track Record – Trusted by over 65 enterprise clients, including large public and private sector organizations, for more than two decades.

Timeline

Milestones That Shaped EDC Today

EDC’s journey began with secure print and fulfillment, but we didn’t stop there.

Over the years, we’ve expanded into digital trust, AI-driven solutions, and large-scale business transformation—helping organizations across industries embrace the future.

Present: Shaping the Digital Customer Experience

Today, EDC is a trusted partner for government entities and enterprises seeking to transform their customer experience, delivering secure, intelligent, and future-ready digital solutions that redefine how organizations engage, serve, and grow.

2024: A New Era with 7X

As Emirates Post Group evolves into the 7X Group, EDC continues its journey as a key digital enabler within the group, aligned with a renewed mission to accelerate regional transformation through innovation, agility, and technological excellence.

2023: Reinventing Transit Solutions

We’re awarded the ABT (Account-Based Ticketing) project for RTA’s Nol Card system, reinforcing our leadership in intelligent, integrated transport solutions and expanding our footprint as a top digital transformation enabler in the region.

2021: Transforming Government Services

EDC plays a central role in MOHRE’s digital transformation, deploying advanced conversational AI, CCM, and digital archiving solutions that elevate the citizen experience.

2019: Expanding the Solutions Portfolio

EDC adds eKYC and Conversational AI to its growing portfolio, enabling organizations to streamline digital onboarding and engage customers through intelligent, real-time communication platforms.

2017: Repositioning as a Digital Partner

EDC evolves into a full-spectrum digital solutions provider with capabilities across Customer Communication Management (CCM), Enterprise Content Management (ECM), and secure digital storage, accelerating organizational digitalization across industries.

2010: Driving Digitization

We expand into e-communication solutions, helping businesses digitize traditionally paper-heavy workflows and reduce friction in customer touchpoints.

2006: Card Solutions

We launch our Card Center, enabling large-scale card issuance and management across sectors.

2002: The Beginning

EDC (previously Electronic Documents Center) is established as a semi-government entity under the Emirates Post Authority, laying the foundation for secure document and communication services in the UAE.

EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.

Rashid Al Qubaisi

CEO - Mawarid Finance

We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.

Mohamed ElRoubi

Vice President - Application Services - Commercial Bank International (CBI)

The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.

LULU Group International

EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.

Emirates NBD

Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.

Ministry of Human Resources & Emiratisation - MOHRE

Trusted Solutions. Proven Expertise.

Our partnerships with industry leaders and globally recognized certifications ensure we deliver reliable, secure, and cutting-edge solutions.

With EDC, you’re backed by the best in technology and trusted for excellence.

PCI Certification: Achieved Payment Card Industry certification, ensuring secure card personalization services.

Visa & MasterCard Certification: Compliant with international payment schemes, ensuring secure and reliable card issuance services.

OKL: Partnered to implement the Unified Fare Collection Solution for Dubai's Roads and Transport Authority (RTA), improving public transportation payment systems.

Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

Read Our Insights

25 August 2025 Insights, Solutions, Conversational AI

Why Reporting Is the Secret to Smarter Conversational AI

Discover how effective reporting transforms Conversational AI, enhancing customer service through continuous improvement, metrics, and insights.

18 August 2025 Insights, Solutions, CCM

Why CCM Is Essential for Secure and Compliant Banking

Discover how modern Customer Communications Management (CCM) can enhance security, ensure compliance, and build trust for banks and financial services.

17 August 2025 Insights, Solutions, CCM

Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

Modernize customer communications with EDC's phased CCM rollout, minimizing disruption and ensuring smooth integration with existing banking systems.

16 August 2025 Insights, Solutions, CCM

How CCM Delivers ROI and Efficiency for Banks

Modern CCM platforms can streamline banking communication through cutting costs, boosting efficiency, and enhancing customer loyalty.

14 August 2025 Insights, Solutions, CCM

Fixing Banking Communications: What a Modern CCM Can Do

Discover how a modern Customer Communications Management platform can enhance banking efficiency, improve customer trust, and ensure compliance.

13 August 2025 Insights, Solutions, CCM

The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

Banks in the Middle East risk losing money and customers due to poor customer communication.

10 July 2025 Insights

3 AI Features That Simplify Customer Communications in Banking

All banks want to keep customers informed: clearly, quickly and through the right channels. But this can be difficult to achieve in practice. For very good regulatory reasons, communications need input from legal, compliance, marketing and IT. However, when these checks and approvals are managed through manual processes and outdated systems, delays are almost unavoidable.

8 July 2025 Insights

Can Compliance Be Your Competitive Advantage?

Compliance has a reputation for slowing things down. But in the Middle East financial market, it can do the opposite. Used effectively, it can accelerate trust, reduce risk, and strengthen customer confidence at every touchpoint.

24 June 2025 Insights

Are You Missing Opportunities With Transactional Emails?

With email marketing, engagement is a tough thing to achieve. Most promotional emails achieve open rates of around 20 percent. More often than not, they remain unopened, get filtered into secondary inboxes, or are dismissed at a glance.

9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.

25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.

14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.

Let’s Go Digital Together

For over 22 years, EDC has helped businesses transition from paper to digital, from manual to automated, and from complex to seamless. Let’s talk about how we can support your transformation.

Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae

Attracting

Onboarding

Communication

Service

Retention

Banking and Financial Services

Government and Public Services

Telecomunications

Healthcare

Logistics

Retail

Real Estate

Solutions

Digital Trust

Digital Onboarding

eKYC

eKYB

Physical Onboarding

Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Conversational AI and Chatbots

Customer Communication Management CCM

Digital Transformation

Digital Journeys

Intelligent Document Processing

Document Management and Services

Special Projects

Fulfillment

Card Solutions

Print Solutions

Insights

Case Studies

About EDC

Leadership Team

Our Story

Our Clients

Why EDC?

Our Partners

From Secure Printing to Digital Transformation

A Legacy of Service with a Vision for the Future

Milestones That Shaped EDC Today

Present: Shaping the Digital Customer Experience

2024: A New Era with 7X

2023: Reinventing Transit Solutions

2021: Transforming Government Services

2019: Expanding the Solutions Portfolio

2017: Repositioning as a Digital Partner

2010: Driving Digitization

2006: Card Solutions

2002: The Beginning

Trusted Solutions. Proven Expertise.

Insights

Why Reporting Is the Secret to Smarter Conversational AI

Why CCM Is Essential for Secure and Compliant Banking

Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

How CCM Delivers ROI and Efficiency for Banks

Fixing Banking Communications: What a Modern CCM Can Do

The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

3 AI Features That Simplify Customer Communications in Banking

Can Compliance Be Your Competitive Advantage?

Are You Missing Opportunities With Transactional Emails?

How WhatsApp For Business Improves Customer Service

Why KYC Is Evolving In 2025

The AI-Powered Revenue Strategy You Might Be Overlooking

Let’s Go Digital Together