Communication

Why Choose EDC for Communication?

With EDCx, every message strengthens trust, builds satisfaction, and encourages long-term loyalty.

Timely and Relevant: Connect with customers when it matters most. Without overwhelming them.

Personalized at Scale: Tailor communications to individual preferences and journeys.

Consistency Across Channels: Ensure your brand message stays clear and cohesive everywhere.

Proactive, Not Reactive: Use AI to inform, engage, and delight customers before they need to ask.

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The Right Message at the Right Time. Every Time.

Effective communication is the key to building lasting relationships.

With EDCx’s Customer Communication Management (CCM), Customer Journey Mapping, and Conversational AI, you can deliver personalized, timely, and consistent messaging across every channel. Creating meaningful connections that drive loyalty.

Personalize Every Interaction

How EDC Communication Works for You

Through EDCx, the communication phase with your customers will be seamless. Businesses can improve customer engagement through efficient and proactive communication. From personalized welcome messages to automated service reminders, EDCx enables you to meet customer expectations at every interaction:

25 August 2025 Insights, Solutions, Conversational AI

Why Reporting Is the Secret to Smarter Conversational AI

Discover how effective reporting transforms Conversational AI, enhancing customer service through continuous improvement, metrics, and insights.

18 August 2025 Insights, Solutions, CCM

Why CCM Is Essential for Secure and Compliant Banking

Discover how modern Customer Communications Management (CCM) can enhance security, ensure compliance, and build trust for banks and financial services.

17 August 2025 Insights, Solutions, CCM

Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

Modernize customer communications with EDC's phased CCM rollout, minimizing disruption and ensuring smooth integration with existing banking systems.

16 August 2025 Insights, Solutions, CCM

How CCM Delivers ROI and Efficiency for Banks

Modern CCM platforms can streamline banking communication through cutting costs, boosting efficiency, and enhancing customer loyalty.

14 August 2025 Insights, Solutions, CCM

Fixing Banking Communications: What a Modern CCM Can Do

Discover how a modern Customer Communications Management platform can enhance banking efficiency, improve customer trust, and ensure compliance.

13 August 2025 Insights, Solutions, CCM

The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

Banks in the Middle East risk losing money and customers due to poor customer communication.

10 July 2025 Insights

3 AI Features That Simplify Customer Communications in Banking

All banks want to keep customers informed: clearly, quickly and through the right channels. But this can be difficult to achieve in practice. For very good regulatory reasons, communications need input from legal, compliance, marketing and IT. However, when these checks and approvals are managed through manual processes and outdated systems, delays are almost unavoidable.

8 July 2025 Insights

Can Compliance Be Your Competitive Advantage?

Compliance has a reputation for slowing things down. But in the Middle East financial market, it can do the opposite. Used effectively, it can accelerate trust, reduce risk, and strengthen customer confidence at every touchpoint.

24 June 2025 Insights

Are You Missing Opportunities With Transactional Emails?

With email marketing, engagement is a tough thing to achieve. Most promotional emails achieve open rates of around 20 percent. More often than not, they remain unopened, get filtered into secondary inboxes, or are dismissed at a glance.

9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.

25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.

14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.

Attracting

Onboarding

Communication

Service

Retention

Banking and Financial Services

Government and Public Services

Telecomunications

Healthcare

Logistics

Retail

Real Estate

Solutions

Digital Trust

Digital Onboarding

eKYC

eKYB

Physical Onboarding

Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Conversational AI and Chatbots

Customer Communication Management CCM

Digital Transformation

Digital Journeys

Intelligent Document Processing

Document Management and Services

Special Projects

Fulfillment

Card Solutions

Print Solutions

Insights

Case Studies

About EDC

Leadership Team

Our Story

Our Clients

Why EDC?

Our Partners

Communication That Connects With Customers

Communication That Builds Relationships, Not Noise

Customer Communication Management (CCM)

Customer Journey Mapping

Conversational AI

Omnichannel Consistency

Why Choose EDC for Communication?

The Right Message at the Right Time. Every Time.

How EDC Communication Works for You

Streamline with CCM

Map and Optimize Journeys

Proactive Messaging with Conversational AI

Keep Messages Consistent Everywhere

CCM