Interactive Statements Solution

Turn Every Statement into a Two-Way Conversation

Most statements are static. Informative, but passive. EDC’s Interactive Statements solution transforms traditional customer communications into dynamic, responsive digital experiences.

Solution Overview

Built for Engagement. Designed for Action.

Delivered as part of EDC’s Customer Communication Management (CCM) solution, Interactive Statements combine advanced communication capabilities with our expertise in responsive design, automation, and personalization.

Engaging Modern Day Customers

Send secure, compliant, and highly interactive e-statements delivered seamlessly across every digital channel.

Because modern customers don’t just want to read, they want to act. Instead of simply sending information, you create meaningful engagement.

Solution Features

Intelligent, Interactive, and Fully Controlled

EDC’s Interactive Statements solution transforms traditional customer communications into dynamic, action-driven experiences, while giving your organization full control over content, compliance, and delivery.

Designed for business agility and operational efficiency, the solution connects seamlessly to your core systems and empowers teams to manage communications without unnecessary IT dependency.

Dynamic HTML5 Statements

Replace static PDFs with fully responsive, interactive HTML5 statements that adapt seamlessly across desktop, tablet, and mobile devices.

Real-Time Personalization

Deliver personalized data, contextual messaging, and targeted offers based on customer behavior, profile, or transaction history.

Drill-Down Data Views

Allow customers to explore transactions, billing details, usage summaries, and insights directly within the statement interface.

Embedded Calls-to-Action

Enable customers to make payments, upgrade plans, renew policies, or respond instantly, directly from the statement.

Business User Content Control

Empower business teams to manage content blocks, messaging rules, and targeting logic without relying heavily on IT resources.

Approval & Compliance Workflows

Configure structured review and approval processes to ensure every communication meets regulatory and brand standards before release.

Event-Triggered Communications

Automatically generate and deliver statements based on real-time business events, system triggers, or customer lifecycle milestones.

Secure Delivery & Audit Trails

Ensure encrypted delivery, full traceability, and comprehensive audit records to meet governance and compliance requirements.

Banking Use Case Insurance Use Case Telecommunications Use Case

Banking Use Case

Smarter Digital Statements

In banking, statements are a critical customer touchpoint. Interactive Statements turn routine account summaries into personalized, secure, and action-driven digital experiences.

Use cases:

Interactive account and credit card statements

Spending insights and trend visualization

Contextual cross-sell and upsell offers

Loan summaries and repayment schedules

Secure in-statement customer actions

Insurance Use Case

Clearer Policy Communication

Insurance documents can be complex and difficult to navigate. Interactive Statements simplify policies, renewals, and claims updates into structured, easy-to-act-on digital formats.

Use cases:

Policy summaries with coverage breakdowns

Claims updates and real-time status tracking

Renewal notifications with action buttons

Premium payment summaries

Personalized product recommendations

Telecommunications Use Case

Engaging Digital Billing

Billing cycles are recurring engagement moments. Interactive Statements transform invoices into transparent, insight-rich, and revenue-generating digital experiences.

Use cases:

Usage dashboards and billing breakdowns

Data consumption visualizations

Plan upgrade recommendations

Add-on purchases within the statement

Proactive notifications and alerts

See It in Action

Discover how your organization can move from one-way communication to measurable engagement. Explore our live industry demos to experience Interactive Statements firsthand.

Insurance Demo

Telecommunications Demo

About Us

Trust Through the Numbers

Results speak louder than words. EDC’s CCM solutions deliver measurable improvements that enhance efficiency, accuracy, and customer satisfaction.

96%

Customer Satisfaction

Businesses report stronger engagement with clear, consistent communication.

6.5+ Million

Communications

Sent every month across statements, emails, and digital channels.

100%

Responsive Personalized Content

Deliver communication that adapt to every screen and speak to every customer.

EDC has consistently been a valuable partner in supporting our card services, providing consistent quality and timely execution throughout. Their proactive approach, reliable turnaround, and ability to manage high-volume workloads contribute directly to the smooth delivery of services to our customers. We appreciate the professionalism they bring to this relationship and the positive impact this has on our overall customer experience

ADIB

EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.

Rashid Al Qubaisi

CEO - Mawarid Finance

We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.

Mohamed ElRoubi

Vice President - Application Services - Commercial Bank International (CBI)

The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.

LULU Group International

EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.

Emirates NBD

Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.

Ministry of Human Resources & Emiratisation - MOHRE

Trusted Solutions. Proven Expertise.

Our partnerships with industry leaders and globally recognized certifications ensure we deliver reliable, secure, and cutting-edge solutions.

With EDC, you’re backed by the best in technology and trusted for excellence.

Omnichannel Integration: Our partners enable us to deliver personalized communication across multiple channels.

Strategic Technology Partners: Collaborating with leaders in AI and data management to deliver cutting-edge solutions.

ISO 27001 Certified: Ensuring the highest standards of data security and operational integrity.

Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

Read Our Insights

17 February 2026 Insights

Customer Communication as a Control Function

In many organizations, customer communication sits in an uncomfortable middle ground. It touches marketing, operations, IT, compliance, and customer service, yet it is rarely owned clearly by any one of them.

22 January 2026 Insights, Solutions

Making Compliance Easier Without Compromising Trust

Streamline compliance with modern document management. Improve efficiency, reduce audit stress, and enhance customer trust with EDC's innovative solutions.

12 January 2026 Insights, Solutions

The Shift from Storage to Control in Modern Document Management

Effective document management goes beyond storage; it's about control, clarity, and reliability to enhance productivity and decision-making.

26 December 2025 Insights, Solutions, CCM

Using AI to Make Customer Communications in the Insurance Industry More Effective

AI-enabled CCM enhances insurance communications by improving clarity, ensuring compliance, and providing insights for better customer interactions.

19 December 2025 Insights, Solutions, Conversational AI

Human + AI: Designing the Right Combination for Customer Experience

Discover how combining human agents with AI can boost customer experience through faster resolutions, emotional sensitivity, and better customer service.

15 December 2025 Insights, Solutions, CCM

How a Modern CCM Bridges Regulation and CX in the Insurance Industry

Modern CCM platforms enhance compliance and improve customer communication in the insurance industry, building trust and loyalty.

19 November 2025 Insights, Solutions, IDP

Closing the Loop: Confidence Scoring and Human Review in IDP

Optimize document processing with confidence scoring and human review, ensuring accuracy, compliance, and efficiency in your IDP workflow.

11 November 2025 Insights, CCM

How CCM Cuts Communication Template Sprawl

Streamline customer communications with EDC’s CCM to reduce template sprawl, enhance compliance, and speed up updates.

10 November 2025 Insights, Solutions, Digital Trust

Compliance Is an Investment: Why ISO 27001-Certified Storage Pays Off

ISO 27001-certified storage boosts trust, reduces risk, and improves efficiency, making it a smart investment for better security and smoother operations.

28 October 2025 Insights, Digital Trust

Trust By Design

Discover how building and maintaining trust can transform customer relationships and drive loyalty in the Trust Economy.

28 October 2025 Insights, Digital Trust

Three Ways To Lose Customer Trust in Seconds - and How to Prevent It

Learn how to avoid common pitfalls that quickly erode customer trust and discover practical steps to build and maintain strong relationships.

22 October 2025 Insights, Digital Trust

The Trust Economy

Discover how building and maintaining trust can transform customer relationships and drive loyalty in the Trust Economy.

Simplify Communication Now

Let EDC’s CCM Platform help you create faster, clearer, and more engaging communications.

Contact sales by phone: +971 4 3150000
Contact sales by email: info@edc.ae

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About EDC

Leadership Team

Our Story

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Why EDC?

Our Partners

Turn Every Statement into a Two-Way Conversation

Built for Engagement. Designed for Action.

Intelligent, Interactive, and Fully Controlled

Dynamic HTML5 Statements

Real-Time Personalization

Drill-Down Data Views

Embedded Calls-to-Action

Business User Content Control

Approval & Compliance Workflows

Event-Triggered Communications

Secure Delivery & Audit Trails

Smarter Digital Statements

Clearer Policy Communication

Engaging Digital Billing

See It in Action

Trust Through the Numbers

Trusted Solutions. Proven Expertise.

Insights

Customer Communication as a Control Function

Making Compliance Easier Without Compromising Trust

The Shift from Storage to Control in Modern Document Management

Using AI to Make Customer Communications in the Insurance Industry More Effective

Human + AI: Designing the Right Combination for Customer Experience

How a Modern CCM Bridges Regulation and CX in the Insurance Industry

Closing the Loop: Confidence Scoring and Human Review in IDP

How CCM Cuts Communication Template Sprawl

Compliance Is an Investment: Why ISO 27001-Certified Storage Pays Off

Trust By Design

Three Ways To Lose Customer Trust in Seconds - and How to Prevent It

The Trust Economy

Simplify Communication Now