Customer Communication Management CCM

CCM Platform Overview

Transform Communication. Save Time. Boost Engagement.

Automate processes, deliver messages faster, and connect with customers on every channel, seamlessly and securely.

Simpler Communication to Build Trust

Your customers expect bills, statements, and notifications that are clear, timely, and easy to access.

EDC’s CCM Platform ensures every message, whether email, SMS, or mobile, reaches them accurately and on time, building trust with every interaction.

Transform Communication. Save Time. Boost Engagement.

Outdated systems and scattered processes don’t just slow you down—they push customers away. EDC’s CCM Platform makes it easy to deliver clear, timely, and personalized messages across email, SMS, mobile, and print, keeping your customers informed, engaged, and happy.

Solution Features

Deliver Seamless Communication Across Every Channel

EDC’s CCM solution enables businesses to engage customers with personalized, timely, and accurate messages across multiple channels.

By automating communication workflows and ensuring compliance, EDC helps organizations reduce errors, improve efficiency, and build stronger customer relationships.

Integration with Existing Business Systems

APIs available to integrate communication processes with CRM, eCommerce, ERP, and workflow management platforms.

Protected and Authenticated Documents

Communication outputs are encrypted, digitally signed, and authenticated for security and regulatory integrity.

Data Input Flexibility

Supports multiple input data formats, including XML, JSON, and CSV, with field-level data transformation.

Archival and Retrieval Services

Enterprise-grade, long-term storage and retrieval of customer communications for compliance and service excellence.

Template Creation and Management

Drag-and-drop design interface for building multi-channel communications; supports HTML5, PDF forms, and multi-brand templates.

Omnichannel Delivery

Unified communications across email, SMS, PDF, printed mail, and web platforms from a single source.

Communication Results

Solution Benefits

Clear, Connected Communication with CCM Solutions

When your customers receive bills, statements, or notifications, they expect clarity, speed, and relevance.

EDC’s CCM Platform simplifies the process of creating, managing, and delivering communication across every channel—print, email, SMS, or mobile.

What does this mean for you?

Allows organizations to design, approve, and deploy customer communications within hours, not months.

Maintain regulatory compliance with audit trails, document version control, and integrated approval workflows.

Empowers non-technical business users to create and manage communication templates without relying heavily on IT departments.

Solution Benefits

Results You Can See in Every Interaction

Consolidates communication processes, removes the need for multiple tools, and reduces recurring upgrade costs.

Eliminates the need for heavy upfront software investments, with a cloud-based model offering transparent, predictable operational costs.

Cloud services meet SOC2, ISO 27001, GDPR, and HIPAA compliance standards.

About Us

Trust Through the Numbers

Results speak louder than words. EDC’s CCM solutions deliver measurable improvements that enhance efficiency, accuracy, and customer satisfaction.

96%

Customer Satisfaction

Businesses report stronger engagement with clear, consistent communication.

6.5+ Million

Communications

Sent every month across statements, emails, and digital channels.

100%

Responsive Personalized Content

Deliver communication that adapt to every screen and speak to every customer.

EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.

Rashid Al Qubaisi

CEO - Mawarid Finance

We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.

Mohamed ElRoubi

Vice President - Application Services - Commercial Bank International (CBI)

The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.

LULU Group International

EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.

Emirates NBD

Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.

Ministry of Human Resources & Emiratisation - MOHRE

Trusted Solutions. Proven Expertise.

Our partnerships with industry leaders and globally recognized certifications ensure we deliver reliable, secure, and cutting-edge solutions.

With EDC, you’re backed by the best in technology and trusted for excellence.

Omnichannel Integration: Our partners enable us to deliver personalized communication across multiple channels.

Strategic Technology Partners: Collaborating with leaders in AI and data management to deliver cutting-edge solutions.

ISO 27001 Certified: Ensuring the highest standards of data security and operational integrity.

Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

Read Our Insights

25 August 2025 Insights, Solutions, Conversational AI

Why Reporting Is the Secret to Smarter Conversational AI

Discover how effective reporting transforms Conversational AI, enhancing customer service through continuous improvement, metrics, and insights.

18 August 2025 Insights, Solutions, CCM

Why CCM Is Essential for Secure and Compliant Banking

Discover how modern Customer Communications Management (CCM) can enhance security, ensure compliance, and build trust for banks and financial services.

17 August 2025 Insights, Solutions, CCM

Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

Modernize customer communications with EDC's phased CCM rollout, minimizing disruption and ensuring smooth integration with existing banking systems.

16 August 2025 Insights, Solutions, CCM

How CCM Delivers ROI and Efficiency for Banks

Modern CCM platforms can streamline banking communication through cutting costs, boosting efficiency, and enhancing customer loyalty.

14 August 2025 Insights, Solutions, CCM

Fixing Banking Communications: What a Modern CCM Can Do

Discover how a modern Customer Communications Management platform can enhance banking efficiency, improve customer trust, and ensure compliance.

13 August 2025 Insights, Solutions, CCM

The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

Banks in the Middle East risk losing money and customers due to poor customer communication.

10 July 2025 Insights

3 AI Features That Simplify Customer Communications in Banking

All banks want to keep customers informed: clearly, quickly and through the right channels. But this can be difficult to achieve in practice. For very good regulatory reasons, communications need input from legal, compliance, marketing and IT. However, when these checks and approvals are managed through manual processes and outdated systems, delays are almost unavoidable.

8 July 2025 Insights

Can Compliance Be Your Competitive Advantage?

Compliance has a reputation for slowing things down. But in the Middle East financial market, it can do the opposite. Used effectively, it can accelerate trust, reduce risk, and strengthen customer confidence at every touchpoint.

24 June 2025 Insights

Are You Missing Opportunities With Transactional Emails?

With email marketing, engagement is a tough thing to achieve. Most promotional emails achieve open rates of around 20 percent. More often than not, they remain unopened, get filtered into secondary inboxes, or are dismissed at a glance.

9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.

25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.

14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.

Simplify Communication Now

Let EDC’s CCM Platform help you create faster, clearer, and more engaging communications.

Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae

Attracting

Onboarding

Communication

Service

Retention

Banking and Financial Services

Government and Public Services

Telecomunications

Healthcare

Logistics

Retail

Real Estate

Solutions

Digital Trust

Digital Onboarding

eKYC

eKYB

Physical Onboarding

Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Conversational AI and Chatbots

Customer Communication Management CCM

Digital Transformation

Digital Journeys

Intelligent Document Processing

Document Management and Services

Special Projects

Fulfillment

Card Solutions

Print Solutions

Insights

Case Studies

About EDC

Leadership Team

Our Story

Our Clients

Why EDC?

Our Partners

One CCM Platform for Every Channel

Transform Communication. Save Time. Boost Engagement.

Transform Communication. Save Time. Boost Engagement.

Deliver Seamless Communication Across Every Channel

Integration with Existing Business Systems

Protected and Authenticated Documents

Data Input Flexibility

Archival and Retrieval Services

Template Creation and Management

Omnichannel Delivery

Clear, Connected Communication with CCM Solutions

Results You Can See in Every Interaction

Trust Through the Numbers

Trusted Solutions. Proven Expertise.

Insights

Why Reporting Is the Secret to Smarter Conversational AI

Why CCM Is Essential for Secure and Compliant Banking

Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

How CCM Delivers ROI and Efficiency for Banks

Fixing Banking Communications: What a Modern CCM Can Do

The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

3 AI Features That Simplify Customer Communications in Banking

Can Compliance Be Your Competitive Advantage?

Are You Missing Opportunities With Transactional Emails?

How WhatsApp For Business Improves Customer Service

Why KYC Is Evolving In 2025

The AI-Powered Revenue Strategy You Might Be Overlooking

Simplify Communication Now