AR Contact Us

EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

Explore

Attracting

Create a better customer experience with our platform

Read More →

Onboarding

Streamline customer onboarding process

Read More →

Communication

Enhance customer communication channels

Read More →

Service

Deliver exceptional customer service

Read More →

Retention

Build lasting customer relationships

Read More →

Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

Explore

Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

Read More →

Government and Public Services

Deliver fast, paperless citizen services through digital channels.

Read More →

Telecomunications

Simplify activation, verification, and support across customer journeys.

Read More →

Healthcare

Digitize patient onboarding, appointments, and identity verification.

Read More →

Logistics

Digitize customer communication, identity checks, and delivery authorizations.

Read More →

Retail

Enhance customer loyalty and streamline in-store and online engagement.

Read More →

Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

Read More →
Solutions
Digital Trust
Customer Communication and Engagement
Digital Transformation
Fulfillment

Solutions

Customer Experience That Wins Business

Read More →

Digital Trust

Secure and trustworthy solutions for digital identity and verification

Read More →

Digital Onboarding

Streamlined digital onboarding solutions for customers

Read More →

eKYC

eKYB

Physical Onboarding

Traditional in-person onboarding solutions

Read More →

Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

Read More →

Conversational AI and Chatbots

Intelligent virtual assistants for customer self-service

Read More →

Customer Communication Management CCM

Comprehensive platform for customer communications

Read More →

Digital Transformation

End-to-end digital transformation solutions

Read More →

Digital Journeys

End-to-end customer journey digitalization

Read More →

Intelligent Document Processing

AI-powered document analysis and extraction

Read More →

Document Management and Services

Comprehensive document lifecycle management

Read More →

Special Projects

Custom digital transformation initiatives

Read More →

Fulfillment

End-to-end fulfillment solutions

Read More →

Card Solutions

Complete card manufacturing and personalization

Read More →

Print Solutions

Professional printing services for businesses

Read More →

Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

Read More →

Case Studies

Success stories and case studies

Read More →

About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

Read More →

Leadership Team

Meet our leadership team

Read More →

Our Story

Our company history

Read More →

Our Clients

Our client success stories

Read More →

Why EDC?

Why choose EDC

Read More →

Our Partners

We work with industry leaders

Read More →
Section Icon
Retail Industry

Digital-Savvy, Customer-Centric Retailers

Enhance customer experience, optimize operations, and boost loyalty with EDC's solutions.
Decorative SVG Decorative SVG Decorative SVG Decorative SVG Decorative SVG Decorative SVG
Retail Industry Overview

Meet Customers on Their Terms

Customers expect a smooth service tailored to their needs, whether in-store or online. EDC's solutions make it possible with flexible experiences, efficient workflows, and communication that connects.
Multichannel engagement

Seamless Multichannel Engagement

Integrate in-store and online experiences
Ensure seamless mobile platform support
Maintain uniform customer engagement
Learn more
Personalized offers

Personalized Offers and Promotions

Personalize offers by preferences
Use purchasing habits insights
Drive customer loyalty
Learn more
Returns and refunds

Faster Returns and Refunds

Automate workflows for efficiency
Minimize errors in operations
Simplify customer follow-ups
Learn more
mawarid-logo
cbi-logo
lulu-group-international
nbd-logo
MOHRE
EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD
Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.
Ministry of Human Resources & Emiratisation - MOHRE
Industry Solution

AI That Drives Retail Engagement

EDC's Conversational AI empowers retailers to engage customers at every touchpoint.
  • Instant customer support
  • Make personalized recommendations
  • Multi-lingual live chat
Explore Conversational AI
Picture → Cards-002
Card Tap
Industry Solution

Boost Your Brand With Every Tap or Swipe

EDC helps retailers deliver secure, high-quality cards that drive customer loyalty.
  • Premium card designs
  • RFID scanning
  • Fast card fulfilment
Explore Card Solutions
Industry Solution

Stronger Connections Through Personalization

EDC’s CCM platform centralizes communication for maximum impact and efficiency.
  • Boost engagement
  • Increase loyalty
  • Compliant, consistent messaging
Explore CCM
retail-03
Retail Industry Benefits

Turning Shoppers into Loyal Customers

From first-time shoppers to loyal customers, every interaction matters. EDC's solutions for the retail industry ensure that your customers enjoy smooth, efficient, and personalized experiences at every touchpoint.

Enhanced Customer Engagement

Interact with shoppers using advanced AI-powered chatbots.

Personalized Promotions

Create targeted offers that resonate with customer preferences.

Faster Problem Resolution

Address customer concerns quickly with automated support.

Improved Loyalty

Build stronger relationships with consistent and personalized communication.

Branded Card Experiences

Provide loyalty cards that reinforce brand identity and boost retention.

Operational Efficiency

Reduce manual workloads with automated workflows and data processing.
1 / 6
About Us

Trust Through Numbers

Retailers who partner with EDC achieve measurable results that drive growth and satisfaction.
Trust Numbers 3
70%
Retail Queries Automated
Let your team focus on high-value interactions.
4x
Sales Conversion Boost
Turn customer interest into action with Conversational AI.
76%
Preference for Messaging Channels
Reach customers where they're most comfortable.

Built on Trust.
Backed by Excellence.

EDC is a trusted partner to top retail brands like Joyalukkas, Majid Al Futtaim, and LuLu. Our solutions are built on secure, scalable platforms and meet the highest industry standards.
Decorative SVG

PCI Security Standards: Ensuring secure and compliant card manufacture and distribution.

Decorative SVG
UAE Central Bank Compliance: Meets regulatory requirements for secure financial transactions, ensuring trust and reliability for financial institutions using EDCx solutions.
Decorative SVG
Multi-Channel Integration with API: Over 300 APIs ensure seamless integration with existing business systems, supporting secure and scalable customer journeys.
Circle
Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
Read Our Insights Arrow
Article image
25 August 2025 Insights, Solutions, Conversational AI

Why Reporting Is the Secret to Smarter Conversational AI

Discover how effective reporting transforms Conversational AI, enhancing customer service through continuous improvement, metrics, and insights.
Read More Arrow
Article image
18 August 2025 Insights, Solutions, CCM

Why CCM Is Essential for Secure and Compliant Banking

Discover how modern Customer Communications Management (CCM) can enhance security, ensure compliance, and build trust for banks and financial services.
Read More Arrow
Article image
17 August 2025 Insights, Solutions, CCM

Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

Modernize customer communications with EDC's phased CCM rollout, minimizing disruption and ensuring smooth integration with existing banking systems.
Read More Arrow
Article image
16 August 2025 Insights, Solutions, CCM

How CCM Delivers ROI and Efficiency for Banks

Modern CCM platforms can streamline banking communication through cutting costs, boosting efficiency, and enhancing customer loyalty.
Read More Arrow
Article image
14 August 2025 Insights, Solutions, CCM

Fixing Banking Communications: What a Modern CCM Can Do

Discover how a modern Customer Communications Management platform can enhance banking efficiency, improve customer trust, and ensure compliance.
Read More Arrow
Article image
13 August 2025 Insights, Solutions, CCM

The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

Banks in the Middle East risk losing money and customers due to poor customer communication.
Read More Arrow
Article image
10 July 2025 Insights

3 AI Features That Simplify Customer Communications in Banking

All banks want to keep customers informed: clearly, quickly and through the right channels. But this can be difficult to achieve in practice. For very good regulatory reasons, communications need input from legal, compliance, marketing and IT. However, when these checks and approvals are managed through manual processes and outdated systems, delays are almost unavoidable.
Read More Arrow
Article image
8 July 2025 Insights

Can Compliance Be Your Competitive Advantage?

Compliance has a reputation for slowing things down. But in the Middle East financial market, it can do the opposite. Used effectively, it can accelerate trust, reduce risk, and strengthen customer confidence at every touchpoint.
Read More Arrow
Article image
24 June 2025 Insights

Are You Missing Opportunities With Transactional Emails?

With email marketing, engagement is a tough thing to achieve. Most promotional emails achieve open rates of around 20 percent. More often than not, they remain unopened, get filtered into secondary inboxes, or are dismissed at a glance.
Read More Arrow
Article image
9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
Read More Arrow
Article image
25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
Read More Arrow
Article image
14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
Read More Arrow
Circle
Contact Us

Let's Transform Your Customer Experience

Share your details, and let’s help you unlock the future of retail through innovation and omnichannel excellence.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae