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EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

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Attracting

Create a better customer experience with our platform

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Onboarding

Streamline customer onboarding process

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Communication

Enhance customer communication channels

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Service

Deliver exceptional customer service

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Retention

Build lasting customer relationships

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Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

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Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

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Government and Public Services

Deliver fast, paperless citizen services through digital channels.

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Telecomunications

Simplify activation, verification, and support across customer journeys.

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Healthcare

Digitize patient onboarding, appointments, and identity verification.

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Logistics

Digitize customer communication, identity checks, and delivery authorizations.

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Retail

Enhance customer loyalty and streamline in-store and online engagement.

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Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

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Solutions
Digital Trust
Customer Communication and Engagement
Digital Transformation
Fulfillment

Solutions

Customer Experience That Wins Business

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Digital Trust

Secure and trustworthy solutions for digital identity and verification

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Digital Onboarding

Streamlined digital onboarding solutions for customers

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eKYC

eKYB

Physical Onboarding

Traditional in-person onboarding solutions

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Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

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Conversational AI and Chatbots

Intelligent virtual assistants for customer self-service

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Customer Communication Management CCM

Comprehensive platform for customer communications

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Digital Transformation

End-to-end digital transformation solutions

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Digital Journeys

End-to-end customer journey digitalization

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Intelligent Document Processing

AI-powered document analysis and extraction

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Document Management and Services

Comprehensive document lifecycle management

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Special Projects

Custom digital transformation initiatives

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Fulfillment

End-to-end fulfillment solutions

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Card Solutions

Complete card manufacturing and personalization

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Print Solutions

Professional printing services for businesses

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Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

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Case Studies

Success stories and case studies

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About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

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Leadership Team

Meet our leadership team

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Our Story

Our company history

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Our Clients

Our client success stories

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Why EDC?

Why choose EDC

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Our Partners

We work with industry leaders

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Telecommunications Industry

Stronger Connectivity and Customer Engagement

EDC’s solutions enable providers to deliver outstanding experiences by streamlining onboarding, personalizing communication, and speeding up query resolution.
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Conversational AI
Telecommunication Industry Overview

Faster Onboarding. Stronger Connections.

For telecom providers, every second counts. EDC’s tools empower you to verify customer identities instantly, deliver multilingual support, and optimize communication, ensuring you stay ahead in a fast-paced market.
Multichannel engagement

Faster Customer Onboarding

Speed up customer verification
Connect without unnecessary delays
Improve onboarding efficiency
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Personalized offers

Multilingual Support

Provide multilingual communication
Ensure seamless interactions
Cater to language preferences
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Returns and refunds

Proactive Issue Resolution

Use AI-powered support tools
Address issues proactively
Prevent escalations effectively
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MOHRE
EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD
Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.
Ministry of Human Resources & Emiratisation - MOHRE
Industry Solution

Speed Up Customer Onboarding

Simplify customer verification processes with real-time identity checks using EDC’s eKYC.
  • AI-assisted verification makes onboarding smoother.
  • Streamlined ID verifications for improved customer satisfaction
  • Boost loyalty through a smooth and speedy first experience
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Industry Solution

Always-On Customer Support

Say goodbye to long wait times for customer service.
  • Offer round the clock, instant customer support.
  • Multi-lingual support for your diverse customer base
  • Quickly answer billing questions, plan upgrades, and technical issues.
Explore Conversational AI
Industry Solution

Engage Customers with Interactive Communication

Turn routine bills into engaging, interactive statements.
  • Deliver engaging, interactive communication to your customers
  • Omnichannel communications across your customers' favorite channels
  • Built-in compliance safeguards for reliable, dynamic, and relevant communications.
Explore CCM
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Telecommunications Industry Benefits

Success in Digital Channels for Telecom Providers

EDC enables telecom providers to enhance customer satisfaction, streamline operations, and build loyalty.
From faster onboarding to personalized communications, our tools ensure you deliver services that keep customers connected and engaged.

Faster Onboarding

Automate KYC processes to reduce activation times for new customers.

Data-Driven Insights

Harness real-time analytics to personalize offers and improve customer retention strategies.

Omnichannel Engagement

Provide consistent customer experiences across SMS, email, chat, and social media channels.

Compliance Made Simple

Ensure all customer interactions and processes meet regulatory standards with built-in safeguards.

Proactive Support

Leverage AI chatbots to resolve customer inquiries quickly and reduce call center workload.

Improved Network Operations

Optimize workflows for network management and service upgrades through intelligent automation.
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About Us

Trust Through Numbers

Measurable results that showcase the value of EDC solutions in the telecommunications sector.
Get Results
Trust Numbers 1
50%
Reduction in OnboardingTime
Serve customers faster with real-time verification.
60%
Increase in Billing Engagement
Interactive statements improve understanding and satisfaction.
80%
Resolution Rate with Conversational AI
Automated tools handle most queries efficiently.

Built on Trust.
Backed by Innovation

EDC collaborates with leading telecom providers to deliver secure, scalable solutions tailored to the industry's needs.
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ISO 27001 Certified: Ensuring the highest standards of data security and operational integrity across all industries.
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Strategic Partnerships: Collaborating with global technology leaders to deliver innovative, industry-specific solutions.
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Regulatory Compliance Expertise: Trusted by organizations for seamless adherence to local and international compliance standards.
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Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
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25 August 2025 Insights, Solutions, Conversational AI

Why Reporting Is the Secret to Smarter Conversational AI

Discover how effective reporting transforms Conversational AI, enhancing customer service through continuous improvement, metrics, and insights.
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18 August 2025 Insights, Solutions, CCM

Why CCM Is Essential for Secure and Compliant Banking

Discover how modern Customer Communications Management (CCM) can enhance security, ensure compliance, and build trust for banks and financial services.
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17 August 2025 Insights, Solutions, CCM

Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

Modernize customer communications with EDC's phased CCM rollout, minimizing disruption and ensuring smooth integration with existing banking systems.
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16 August 2025 Insights, Solutions, CCM

How CCM Delivers ROI and Efficiency for Banks

Modern CCM platforms can streamline banking communication through cutting costs, boosting efficiency, and enhancing customer loyalty.
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14 August 2025 Insights, Solutions, CCM

Fixing Banking Communications: What a Modern CCM Can Do

Discover how a modern Customer Communications Management platform can enhance banking efficiency, improve customer trust, and ensure compliance.
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13 August 2025 Insights, Solutions, CCM

The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

Banks in the Middle East risk losing money and customers due to poor customer communication.
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10 July 2025 Insights

3 AI Features That Simplify Customer Communications in Banking

All banks want to keep customers informed: clearly, quickly and through the right channels. But this can be difficult to achieve in practice. For very good regulatory reasons, communications need input from legal, compliance, marketing and IT. However, when these checks and approvals are managed through manual processes and outdated systems, delays are almost unavoidable.
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8 July 2025 Insights

Can Compliance Be Your Competitive Advantage?

Compliance has a reputation for slowing things down. But in the Middle East financial market, it can do the opposite. Used effectively, it can accelerate trust, reduce risk, and strengthen customer confidence at every touchpoint.
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24 June 2025 Insights

Are You Missing Opportunities With Transactional Emails?

With email marketing, engagement is a tough thing to achieve. Most promotional emails achieve open rates of around 20 percent. More often than not, they remain unopened, get filtered into secondary inboxes, or are dismissed at a glance.
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9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
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25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
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14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
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Contact Us

Unlock Digital Transformation in Telecommunications

Discover how EDC can help you automate processes, improve customer experience, and deliver faster, more efficient telecom services.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae