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EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

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Attracting

Create a better customer experience with our platform

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Onboarding

Streamline customer onboarding process

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Communication

Enhance customer communication channels

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Service

Deliver exceptional customer service

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Retention

Build lasting customer relationships

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Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

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Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

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Government and Public Services

Deliver fast, paperless citizen services through digital channels.

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Telecomunications

Simplify activation, verification, and support across customer journeys.

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Healthcare

Digitize patient onboarding, appointments, and identity verification.

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Logistics

Digitize customer communication, identity checks, and delivery authorizations.

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Retail

Enhance customer loyalty and streamline in-store and online engagement.

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Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

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Solutions
Identity Verification and Compliance
Customer Communication and Engagement
Document Management and AI Workflows
Production

Solutions

Customer Experience That Wins Business

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Identity Verification and Compliance

Secure and trustworthy solutions for digital identity and verification

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KYC Solutions

Streamlined customer identity verification and onboarding

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eKYC

Assisted eKYC

KYB Solutions

Simplified and compliant business onboarding and verification

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eKYB

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

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Customer Communication Management CCM

Comprehensive platform for customer communications

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Interactive e-Statements

Transform customer communication into responsive digital experiences

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AI Assistants and Agents

Intelligent support for customers and teams

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Document Management and AI Workflows

Complete document lifecycle solutions

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Scanning and Digitization Services

From paper archives to digital access

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Document Management System

Comprehensive document lifecycle management

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Intelligent Document Processing

AI-powered document analysis and extraction

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Digital Journeys

End-to-end customer journey digitalization

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Production

End-to-end production services

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Card Solutions

Complete card manufacturing and personalization

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Print Solutions

Professional printing services for businesses

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Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

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Case Studies

Success stories and case studies

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News

Latest news on EDC's initiatives, engagements and strategic partnerships

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About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

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Leadership Team

Meet our leadership team

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Our Story

Our company history

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Our Clients

Our client success stories

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Why EDC?

Why choose EDC

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Our Partners

We work with industry leaders

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AI Assistants and Agents

Intelligent Support for Customers and Teams

Empower your organization with AI assistants that respond instantly, automate tasks, and support both customers and employees across every channel.

Deliver faster service, reduce operational pressure, and ensure every interaction is handled efficiently — anytime, anywhere.

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Solution Overview

Faster Responses. Smarter Workflows. Better Service.

EDC’s AI Assistants help organizations manage inquiries, automate routine processes, and support service teams with intelligent recommendations.

These AI-powered agents work alongside your teams to handle requests, guide customers, and streamline operations across digital channels.

Why Choose EDC’s AI Assistants?
  • Instant Answers, No Waiting: Provide immediate responses to common questions, service requests, and account inquiries.

  • Support in Any Language, Across Any Channel: Communicate with customers and users in their preferred language and through their preferred platforms.

  • Consistent Experiences Every Time: Ensure responses remain accurate, aligned, and personalized across every interaction.

  • Automate Routine Work: AI assistants handle repetitive requests and processes so your teams can focus on complex issues.

  • Smooth Handover to Human Agents: When needed, conversations and tasks are seamlessly transferred to your support teams.
Solution Features

Intelligent Assistants That Work With Your Team

EDC’s AI Assistants enable organizations to deliver real-time support, automate customer interactions, and guide employees through complex workflows.

From intelligent virtual assistants to automated task execution, the solution helps businesses improve service quality, reduce operational costs, and scale support efficiently.

Assistant Builder

A no-code interface that allows organizations to design, deploy, and manage AI assistants and automated workflows.

Agent Assist and Smart Handover

Provide service agents with AI-generated recommendations and enable seamless escalation from AI assistant to human support.

Multilingual Language Support

Deliver AI-powered assistance in dozens of languages to serve the region’s diverse customer base.

Analytics and Reporting

Real-time dashboards monitor KPIs, assistant performance, sentiment trends, and service efficiency.

Intent Detection and Task Routing

AI understands user intent and automatically routes requests to the appropriate assistant, workflow, or agent.

Omnichannel Deployment

Deploy assistants across WhatsApp, web chat, mobile apps, social platforms, and messaging services from one platform.
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Solution Benefits

Faster Service. Better Experiences.

Customers and employees expect fast, accurate assistance without delays.

EDC’s AI Assistants make this possible by combining natural language understanding, automated workflows, and seamless human escalation to deliver reliable support at scale.

Cut Response Times to Seconds: AI assistants respond instantly, reducing waiting times and improving satisfaction.
Let Your Teams Focus on What Matters: Routine questions and processes are handled automatically.
Consistent Experiences Across Channels: Users never need to repeat themselves when moving between platforms.
Reduce Operational Costs: Automating repetitive interactions lowers support and service expenses.
AI Assistants Solution Benefits
About Us

Trust Through the Numbers

Proven results that optimize efficiency, reduce costs, and enhance customer experiences.

Trust Numbers 3
20%
Boost

In customer satisfaction with AI-powered assistants

50%
Decrease
In agent attrition using EDC solutions
2x
Improvement
In customer support efficiency with AI-powered automation
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MOHRE
EDC has consistently been a valuable partner in supporting our card services, providing consistent quality and timely execution throughout. Their proactive approach, reliable turnaround, and ability to manage high-volume workloads contribute directly to the smooth delivery of services to our customers. We appreciate the professionalism they bring to this relationship and the positive impact this has on our overall customer experience
ADIB
EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD
Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.
Ministry of Human Resources & Emiratisation - MOHRE

Trusted Solutions. Proven Expertise.

We partner with leading AI platforms and bring years of experience to deliver cutting-edge, reliable Conversational AI solutions.
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Global Partnerships: We use an industry-leading AI engine that delivers real-time, intelligent conversations.

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Regulatory Compliance: Ensures secure data storage and communication across markets.
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Global Language Support: AI that speaks your customers’ language. Literally.
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Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
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13 March 2026 Insights

Bringing Accountability to the Document Lifecycle

Learn how accountability across the document lifecycle improves compliance, transparency, and control in managing business records and information.
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12 March 2026 Insights

Digitization Without Governance Creates Digital Clutter

Learn how information governance prevents digital clutter and helps organizations manage data efficiently and securely.
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26 February 2026 Insights

The New Reality of Identity Fraud

As digital transactions surge worldwide, identity fraud is undergoing a rapid evolution, not just in volume but in sophistication.
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17 February 2026 Insights

Customer Communication as a Control Function

In many organizations, customer communication sits in an uncomfortable middle ground. It touches marketing, operations, IT, compliance, and customer service, yet it is rarely owned clearly by any one of them.
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22 January 2026 Insights, Solutions

Making Compliance Easier Without Compromising Trust

Streamline compliance with modern document management. Improve efficiency, reduce audit stress, and enhance customer trust with EDC's innovative solutions.
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12 January 2026 Insights, Solutions

The Shift from Storage to Control in Modern Document Management

Effective document management goes beyond storage; it's about control, clarity, and reliability to enhance productivity and decision-making.
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26 December 2025 Insights, Solutions, CCM

Using AI to Make Customer Communications in the Insurance Industry More Effective

AI-enabled CCM enhances insurance communications by improving clarity, ensuring compliance, and providing insights for better customer interactions.
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19 December 2025 Insights, Solutions, Conversational AI

Human + AI: Designing the Right Combination for Customer Experience

Discover how combining human agents with AI can boost customer experience through faster resolutions, emotional sensitivity, and better customer service.
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15 December 2025 Insights, Solutions, CCM

How a Modern CCM Bridges Regulation and CX in the Insurance Industry

Modern CCM platforms enhance compliance and improve customer communication in the insurance industry, building trust and loyalty.
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19 November 2025 Insights, Solutions, IDP

Closing the Loop: Confidence Scoring and Human Review in IDP

Optimize document processing with confidence scoring and human review, ensuring accuracy, compliance, and efficiency in your IDP workflow.
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11 November 2025 Insights, CCM

How CCM Cuts Communication Template Sprawl

Streamline customer communications with EDC’s CCM to reduce template sprawl, enhance compliance, and speed up updates.
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10 November 2025 Insights, Solutions, Digital Trust

Compliance Is an Investment: Why ISO 27001-Certified Storage Pays Off

ISO 27001-certified storage boosts trust, reduces risk, and improves efficiency, making it a smart investment for better security and smoother operations.
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Let’s Start Talking

Share your details, and we’ll help you create conversations your customers will love.
Contact sales by phone: +971 4 3150000
Contact sales by email: info@edc.ae