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EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

Attracting

Create a better customer experience with our platform

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Onboarding

Streamline customer onboarding process

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Communication

Enhance customer communication channels

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Service

Deliver exceptional customer service

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Retention

Build lasting customer relationships

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Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

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Government and Public Services

Deliver fast, paperless citizen services through digital channels.

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Telecomunications

Simplify activation, verification, and support across customer journeys.

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Healthcare

Digitize patient onboarding, appointments, and identity verification.

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Logistics

Digitize customer communication, identity checks, and delivery authorizations.

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Retail

Enhance customer loyalty and streamline in-store and online engagement.

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Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

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Solutions
Digital Trust
Customer Communication and Engagement
Digital Transformation
Fulfillment

Solutions

Customer Experience That Wins Business

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Digital Trust

Secure and trustworthy solutions for digital identity and verification

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Digital Onboarding

Streamlined digital onboarding solutions for customers

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eKYC

eKYB

Physical Onboarding

Traditional in-person onboarding solutions

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Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

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Conversational AI and Chatbots

Intelligent virtual assistants for customer self-service

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Customer Communication Management CCM

Comprehensive platform for customer communications

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Digital Transformation

End-to-end digital transformation solutions

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Digital Journeys

End-to-end customer journey digitalization

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Intelligent Document Processing

AI-powered document analysis and extraction

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Document Management and Services

Comprehensive document lifecycle management

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Special Projects

Custom digital transformation initiatives

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Fulfillment

End-to-end fulfillment solutions

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Card Solutions

Complete card manufacturing and personalization

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Print Solutions

Professional printing services for businesses

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Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

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Case Studies

Success stories and case studies

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About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

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Leadership Team

Meet our leadership team

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Our Story

Our company history

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Our Clients

Our client success stories

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Why EDC?

Why choose EDC

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Our Partners

We work with industry leaders

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Conversational AI Solutions

Talk To Your Customers Anytime, Anywhere

Engage customers instantly with AI-powered conversations that reduce wait times, streamline support, and drive satisfaction, on any channel they prefer.

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Conversational AI Overview

Cut Response Times. Free Your Team. Serve Your Customers.

EDC’s Conversational AI Solution handles routine inquiries, reduces call center load, and delivers fast, accurate responses in any language.

Why Choose EDC’s Conversational AI?
  • Got a Question? Get an Answer Right Now: Provide instant responses to FAQs, orders, and service requests.

  • Chat in Any Language, On Any Platform: Support customers in their preferred language and through their favorite channels.

  • No More Repeating Yourself: Keep conversations consistent and personalized across touchpoints.

  • Let the AI Handle It: Automate repetitive tasks so your team can focus on more complex queries.

  • Smooth Escalation, No Frustration: Effortlessly transfer the chat to an agent when needed.

Engage Faster. Resolve Smarter. Scale Seamlessly.

With EDC’s Conversational AI Solution:

 

Faster Response Times: Instantly answer routine inquiries to reduce wait times.

 

Seamless Multilingual Support: Communicate with customers in their language.

 

Agent Productivity Boost: Automate repetitive tasks, freeing agents for complex issues.

Solution Features

Like Talking to Real Humans

EDC’s Conversational AI solution empowers businesses to deliver personalized, real-time customer interactions across multiple channels. 

From AI chatbots to automated workflows, this solution enhances engagement, reduces operational costs, and ensures customers receive support when they need it most.

Conversation Builder

A no-code interface allowing businesses to easily design, deploy, and manage automated conversations​​.

Agent Assist and Handover

Enable seamless transfer from bot to human agent when needed, supported by AI-suggested responses​​.

Multilingual Language Support

Allow conversational services in dozens of languages to serve the UAE’s linguistically diverse population.

Analytics and Reporting

Real-time dashboards to monitor KPIs, conversation quality, sentiment analysis, and intent success rates​.

Intent Recognition and Routing

Identifies user intent from natural language inputs and routes conversations to the correct bot, workflow, or agent​​.

Omnichannel Deployment

Supports WhatsApp, Messenger, Instagram, Apple Business Chat, Web chat, and more from a single platform​​​.
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Solution Benefits

Simpler Conversations, Better Outcomes

Your customers expect instant, personalized support without delays. 

 

EDC’s Conversational AI makes this possible with advanced intent recognition, seamless handoffs to human agents, and multilingual capabilities that scale with your business.

Cut Wait Times to Seconds: Faster responses keep customers happy and reduce drop-offs.
Save Your Agents for the Real Issues: Routine questions are handled by the AI, freeing up your team’s time.
Conversations That Don’t Break: Consistency across channels means customers never have to repeat themselves.
Better Service, Lower Costs: Automating the simple stuff reduces operational expenses.
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About Us

Trust Through the Numbers

Proven results that optimize efficiency, cut costs, and deliver exceptional customer satisfaction.

Trust Numbers 3
20%
Boost

In customer satisfaction with Conversational AI

50%
Decrease
In agent attrition using EDC solutions
2x
Improvement
In customer support efficiency with AI-powered conversations
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MOHRE
EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD
Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.
Ministry of Human Resources & Emiratisation - MOHRE

Trusted Solutions. Proven Expertise.

We partner with leading AI platforms and bring years of experience to deliver cutting-edge, reliable Conversational AI solutions.
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Global Partnerships: We use an industry-leading AI engine that delivers real-time, intelligent conversations.

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Regulatory Compliance: Ensures secure data storage and communication across markets.
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Global Language Support: AI that speaks your customers’ language. Literally.
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Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
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25 August 2025 Insights, Solutions, Conversational AI

Why Reporting Is the Secret to Smarter Conversational AI

Discover how effective reporting transforms Conversational AI, enhancing customer service through continuous improvement, metrics, and insights.
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18 August 2025 Insights, Solutions, CCM

Why CCM Is Essential for Secure and Compliant Banking

Discover how modern Customer Communications Management (CCM) can enhance security, ensure compliance, and build trust for banks and financial services.
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17 August 2025 Insights, Solutions, CCM

Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

Modernize customer communications with EDC's phased CCM rollout, minimizing disruption and ensuring smooth integration with existing banking systems.
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16 August 2025 Insights, Solutions, CCM

How CCM Delivers ROI and Efficiency for Banks

Modern CCM platforms can streamline banking communication through cutting costs, boosting efficiency, and enhancing customer loyalty.
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14 August 2025 Insights, Solutions, CCM

Fixing Banking Communications: What a Modern CCM Can Do

Discover how a modern Customer Communications Management platform can enhance banking efficiency, improve customer trust, and ensure compliance.
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13 August 2025 Insights, Solutions, CCM

The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

Banks in the Middle East risk losing money and customers due to poor customer communication.
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10 July 2025 Insights

3 AI Features That Simplify Customer Communications in Banking

All banks want to keep customers informed: clearly, quickly and through the right channels. But this can be difficult to achieve in practice. For very good regulatory reasons, communications need input from legal, compliance, marketing and IT. However, when these checks and approvals are managed through manual processes and outdated systems, delays are almost unavoidable.
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8 July 2025 Insights

Can Compliance Be Your Competitive Advantage?

Compliance has a reputation for slowing things down. But in the Middle East financial market, it can do the opposite. Used effectively, it can accelerate trust, reduce risk, and strengthen customer confidence at every touchpoint.
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24 June 2025 Insights

Are You Missing Opportunities With Transactional Emails?

With email marketing, engagement is a tough thing to achieve. Most promotional emails achieve open rates of around 20 percent. More often than not, they remain unopened, get filtered into secondary inboxes, or are dismissed at a glance.
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9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
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25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
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14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
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Contact Us

Let’s Start Talking

Share your details, and we’ll help you create conversations your customers will love.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae