Role & Responsibilities:  

Sales Execution & Revenue Growth

• Drive CCM license and managed services revenue across BFSI, Government, Retail, and regulated enterprises. 

• Own and manage the full sales lifecycle, including prospecting, opportunity qualification, solution positioning, proposal development, commercial negotiation, and deal closure. 
• Achieve assigned monthly, quarterly, and annual sales targets across UAE and other GCC countries (KSA, Qatar, Oman, Kuwait, Bahrain). 
• Build and maintain a healthy, predictable sales pipeline supported by accurate forecasting and CRM discipline. 
• Improve win rates through strong value articulation, competitive positioning, and executive-level engagement.

Solution Selling & Technical Leadership 

• Maintain a strong working knowledge of CCM platforms, including document composition, workflow automation, template management, omnichannel delivery, archiving, and analytics. 
• Translate technical capabilities into clear business outcomes focused on regulatory compliance, cost optimization, operational efficiency, and enhanced customer experience. 
• Understand customer data ecosystems and integration models, including APIs, web services, batch processing, and event-driven architectures. 
• Support complex solution discussions involving IT, Operations, Compliance, Digital Transformation, CX, and Marketing stakeholders. 

Market Intelligence & Competitive Positioning 

• Maintain up-to-date knowledge of CCM competitors and continuously benchmark their offerings against EDC solutions. 
• Position differentiated value propositions during customer engagements, proposals, and executive presentations. 
• Monitor regional market trends, regulatory developments, and evolving customer communication requirements across GCC markets. 

Collaboration & Partner Engagement 

• Work closely with internal teams, including Pre-Sales, Product, Implementation, Marketing, Legal, Finance, and Operations to ensure accurate scoping and successful deal execution. 
• Collaborate with technology partners and system integrators on joint go-to-market initiatives and opportunities. 
• Represent and promote EDC’s CCM solutions at relevant BFSI, compliance, digital transformation, and technology events across the region.

Candidate Requirements:  

Qualifications:

• Bachelor’s or master’s degree in business, IT, Engineering, or a related discipline. 
• Fluent in English and Arabic, with strong written and verbal communication skills.

Experience:

• 8+ years of experience in enterprise software sales, CCM solutions, or BFSI technology sales. 
• Proven experience selling to banks, financial institutions, insurers, government entities, or regulated enterprises in the GCC / MEA region. 
• Strong understanding of CCM platforms, customer communication workflows, and data-driven document delivery ecosystems. 
• Solid grasp of regulatory and compliance requirements related to customer communications, including audit trails, data privacy, retention, and archiving. 
• Demonstrated success managing complex, multi-stakeholder enterprise sales cycles. 

Skills & Competencies:

• Consultative, value-based selling approach 
• Strong technical and commercial acumen 
• Competitor analysis and solution benchmarking capability 
• Excellent executive communication, negotiation, and presentation skills 
• High ownership mindset with strong execution focus 
• Ability to collaborate effectively across internal teams and partners 
• Proficient in CRM systems and MS Office tools

How to apply
Only apply if you meet all the above requirements

Send an email with the subject: Sales Manager – Customer Communications to careers@edc.ae attaching your resume and any other relevant information