Overview

EDC (Electronic Documents Centre) is looking for a high-performing Sales Manager – Customer Communications Management (CCM) to drive enterprise revenue growth across the UAE and wider GCC.

This role focuses on selling CCM platforms and managed services to regulated and high-volume communication environments—primarily Banking, Financial Services & Insurance (BFSI), Government, Retail, and large enterprises. You will manage complex, multi-stakeholder sales cycles and position CCM solutions that strengthen compliance, enhance customer experience, and improve operational efficiency.

Key Responsibilities

1) Sales Execution & Revenue Growth

• Drive CCM license and managed services revenue across BFSI, Government, Retail, and other regulated enterprises.
• Own the full sales lifecycle: prospecting, qualification, solution positioning, proposal development, commercial negotiation, and closure.
• Achieve monthly, quarterly, and annual targets across the UAE and GCC (KSA, Qatar, Oman, Kuwait, Bahrain).
• Build and maintain a healthy pipeline with accurate forecasting and strong CRM discipline.
• Improve win rates through clear value articulation, competitive positioning, and executive-level engagement.

2) Solution Selling & Technical Leadership

• Maintain strong working knowledge of CCM capabilities: document composition, workflow automation, template management, omnichannel delivery, archiving, and analytics.
• Translate technical capabilities into business outcomes focused on compliance, cost optimization, efficiency, and customer experience.
• Understand enterprise integration models (APIs, web services, batch processing, event-driven architectures).
• Support complex discussions with stakeholders across IT, Operations, Compliance, Digital Transformation, CX, and Marketing.

3) Market Intelligence & Competitive Positioning

• Stay current on CCM competitors and benchmark their offerings against EDC solutions.
• Position clear, differentiated value propositions in meetings, proposals, and executive presentations.
• Track regional market trends, regulatory updates, and evolving customer communication requirements across the GCC.

4) Collaboration & Partner Engagement

• Work closely with internal teams (Pre-Sales, Product, Implementation, Marketing, Legal, Finance, Operations) to ensure accurate scoping and successful execution.
• Collaborate with technology partners and system integrators on joint go-to-market opportunities.
• Represent EDC at relevant BFSI, compliance, digital transformation, and technology events across the region.

Requirements & Qualifications

• 8+ years of experience in enterprise software sales, CCM solutions, or BFSI technology sales.
• Proven success selling to banks, insurers, government entities, or regulated enterprises in the GCC/MEA region.
• Strong understanding of CCM platforms and customer communication workflows.
• Solid awareness of compliance requirements (audit trails, data privacy, retention, archiving).
• Demonstrated ability to manage complex, multi-stakeholder enterprise sales cycles.
• Bachelor’s or master’s degree in Business, IT, Engineering, or a related discipline.
• Fluent in English and Arabic (written and spoken).

Skills & Competencies

• Consultative, value-based selling
• Strong technical and commercial acumen
• Competitive analysis and solution benchmarking
• Executive communication, negotiation, and presentation skills
• High ownership mindset with strong execution focus
• Cross-functional collaboration
• CRM and MS Office proficiency

About EDC

EDC is a 7X company supporting organizations with digital transformation solutions that enhance customer experience, strengthen compliance, and modernize how information and communications are managed and delivered.

How to Apply

If you meet most of the requirements above and have relevant enterprise sales experience, we’d love to hear from you.

Email your CV to careers@edc.ae with the subject:
Sales Manager – Customer Communications Management (CCM)