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EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

Attracting

Create a better customer experience with our platform

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Onboarding

Streamline customer onboarding process

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Communication

Enhance customer communication channels

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Service

Deliver exceptional customer service

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Retention

Build lasting customer relationships

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Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

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Government and Public Services

Deliver fast, paperless citizen services through digital channels.

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Telecomunications

Simplify activation, verification, and support across customer journeys.

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Healthcare

Digitize patient onboarding, appointments, and identity verification.

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Logistics

Digitize customer communication, identity checks, and delivery authorizations.

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Retail

Enhance customer loyalty and streamline in-store and online engagement.

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Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

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Solutions
Digital Trust
Customer Communication and Engagement
Digital Transformation
Fulfillment

Solutions

Customer Experience That Wins Business

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Digital Trust

Secure and trustworthy solutions for digital identity and verification

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Digital Onboarding

Streamlined digital onboarding solutions for customers

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eKYC

eKYB

Physical Onboarding

Traditional in-person onboarding solutions

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Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

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Conversational AI and Chatbots

Intelligent virtual assistants for customer self-service

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Customer Communication Management CCM

Comprehensive platform for customer communications

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Digital Transformation

End-to-end digital transformation solutions

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Digital Journeys

End-to-end customer journey digitalization

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Intelligent Document Processing

AI-powered document analysis and extraction

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Document Management and Services

Comprehensive document lifecycle management

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Special Projects

Custom digital transformation initiatives

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Fulfillment

End-to-end fulfillment solutions

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Card Solutions

Complete card manufacturing and personalization

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Print Solutions

Professional printing services for businesses

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Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

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Case Studies

Success stories and case studies

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About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

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Leadership Team

Meet our leadership team

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Our Story

Our company history

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Our Clients

Our client success stories

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Why EDC?

Why choose EDC

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Our Partners

We work with industry leaders

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Intelligent Document Processing (IDP)

Turn Documents into Actionable Data Instantly

No need to extract data manually. Our AI-powered IDP automates document processing, enhances accuracy, and reduces turnaround time.

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IDP Overview

From Documents to Decisions Faster, Smarter, Accurate.

EDC’s IDP Solution utilizes AI technologies such as Optical Character Recognition (OCR), Natural Language Processing (NLP), Natural Language Understanding (NLU), deep learning, and machine learning to extract, validate, and process data from structured and unstructured documents instantly and reliably.

Complex Document Workflows Made Simple

Unstructured data doesn’t need to slow your business. With EDC’s IDP:

 

  • Automate data extraction from contracts, invoices, IDs, and financial statements.
  • Handle any document type, from structured to semi-structured and unstructured.
  • Improve accuracy with AI-driven validation and confidence scoring.

Transform Processes. Deliver Results.

No More Manual Data Entry:
Automate the extraction and processing of data from any document type.


Speed and Accuracy:
Process thousands of records in minutes with higher accuracy.

 

Works with Any Document:
Handle structured, semi-structured, and unstructured documents with ease.

 

Streamlined Document Management:
Organize and store data securely, ensuring compliance and easy retrieval.

 

Intelligent Document Capture:
Extract key information from scanned files, images, or handwritten content using AI-powered tools.

 

Outcomes

Secure and Accurate Processing of Your Documents

Our IDP solution automates the extraction, validation, and integration of data from physical and digital documents.

With AI-powered tools, organizations can reduce manual workloads, eliminate errors, and ensure compliance, all while accelerating workflows.

Automated Data Extraction

Capture and process data from physical and digital documents with AI accuracy.

Seamless System Integration

Integrate with your existing platforms for smoother, end-to-end workflows.

Document Classification and Categorization

Automatically organizes documents based on layout, format, and content​​.

Confidence Scoring

Extracted data is assigned confidence scores to indicate extraction accuracy, enabling manual review when necessary​​.

Error-Free Processing

Eliminate human errors with advanced validation tools that ensure data integrity.

Regulatory Compliance

Ensure your document processing meets industry standards with built-in compliance safeguards.

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Actionable Data Results
Solution Benefits

From Documents to Actionable Data Without the Hassle

Managing documents doesn’t have to be time-consuming or error-prone. EDC’s IDP eliminates manual work by automating the way you capture, extract, and manage information.

Whether it’s invoices, contracts, loan applications, or forms, our platform ensures:

Validation against external and internal data sources reduces errors and increases confidence in the information​​.
Clean, structured, and accessible data enables quicker approvals, reporting, and analysis​​.

Unlike traditional OCR, IDP processes structured, semi-structured, and unstructured documents such as contracts and long reports​​.

EDC’s IDP works across industries to deliver results that save time, improve compliance, and make document handling effortless.
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Solution Benefits

Results You Can See in Every Process

IDP automates data extraction and validation, reducing the time and effort needed for manual processing​​.

Automation leads to significant savings, with examples showing up to 80% cost reduction​.

Deployment examples demonstrate reductions in document handling times, achieving up to 90% automation and processing a page in approximately six seconds​.

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About Us

Trust Through the Numbers

Proven performance that drives efficiency, reduces costs, and ensures accuracy across industries.

Trust Numbers 3
100+
Languages Supported

Classifies and extracts data from documents worldwide.

99.5%
Data Accuracy
Extracts and processes documents with near-perfect precision.
30%-40%
Manual Hours Reduced
Automate document classification and extraction.
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MOHRE
EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD
Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.
Ministry of Human Resources & Emiratisation - MOHRE

Trusted Solutions. Proven Expertise.

Backed by advanced AI and secure, compliant technology, EDC’s IDP solution delivers reliable results at scale.

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AI-Powered Processing: Combines OCR, NLP, and machine learning for maximum accuracy.
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Secure Data Management: Ensures compliance with industry standards.

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Scalable Solutions: Handle high volumes of documents effortlessly
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Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
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25 August 2025 Insights, Solutions, Conversational AI

Why Reporting Is the Secret to Smarter Conversational AI

Discover how effective reporting transforms Conversational AI, enhancing customer service through continuous improvement, metrics, and insights.
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18 August 2025 Insights, Solutions, CCM

Why CCM Is Essential for Secure and Compliant Banking

Discover how modern Customer Communications Management (CCM) can enhance security, ensure compliance, and build trust for banks and financial services.
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17 August 2025 Insights, Solutions, CCM

Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

Modernize customer communications with EDC's phased CCM rollout, minimizing disruption and ensuring smooth integration with existing banking systems.
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16 August 2025 Insights, Solutions, CCM

How CCM Delivers ROI and Efficiency for Banks

Modern CCM platforms can streamline banking communication through cutting costs, boosting efficiency, and enhancing customer loyalty.
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14 August 2025 Insights, Solutions, CCM

Fixing Banking Communications: What a Modern CCM Can Do

Discover how a modern Customer Communications Management platform can enhance banking efficiency, improve customer trust, and ensure compliance.
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13 August 2025 Insights, Solutions, CCM

The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

Banks in the Middle East risk losing money and customers due to poor customer communication.
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10 July 2025 Insights

3 AI Features That Simplify Customer Communications in Banking

All banks want to keep customers informed: clearly, quickly and through the right channels. But this can be difficult to achieve in practice. For very good regulatory reasons, communications need input from legal, compliance, marketing and IT. However, when these checks and approvals are managed through manual processes and outdated systems, delays are almost unavoidable.
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8 July 2025 Insights

Can Compliance Be Your Competitive Advantage?

Compliance has a reputation for slowing things down. But in the Middle East financial market, it can do the opposite. Used effectively, it can accelerate trust, reduce risk, and strengthen customer confidence at every touchpoint.
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24 June 2025 Insights

Are You Missing Opportunities With Transactional Emails?

With email marketing, engagement is a tough thing to achieve. Most promotional emails achieve open rates of around 20 percent. More often than not, they remain unopened, get filtered into secondary inboxes, or are dismissed at a glance.
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9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
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25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
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14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
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Contact Us

Start Saving Time and Reducing Errors with IDP

Discover how EDC’s Intelligent Document Processing can transform the way you handle documents accurately and efficiently.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae