EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

Attracting

Create a better customer experience with our platform

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Onboarding

Streamline customer onboarding process

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Communication

Enhance customer communication channels

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Service

Deliver exceptional customer service

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Retention

Build lasting customer relationships

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Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

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Government and Public Services

Deliver fast, paperless citizen services through digital channels.

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Telecomunications

Simplify activation, verification, and support across customer journeys.

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Healthcare

Digitize patient onboarding, appointments, and identity verification.

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Logistics

Digitize customer communication, identity checks, and delivery authorizations.

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Retail

Enhance customer loyalty and streamline in-store and online engagement.

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Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

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Solutions
Digital Trust
Customer Communication and Engagement
Digital Transformation
Fulfillment

Solutions

Customer Experience That Wins Business

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Digital Trust

Secure and trustworthy solutions for digital identity and verification

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Digital Onboarding

Streamlined digital onboarding solutions for customers

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eKYC

eKYB

Physical Onboarding

Traditional in-person onboarding solutions

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Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

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Conversational AI and Chatbots

Intelligent virtual assistants for customer self-service

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Customer Communication Management CCM

Comprehensive platform for customer communications

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Digital Transformation

End-to-end digital transformation solutions

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Digital Journeys

End-to-end customer journey digitalization

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Intelligent Document Processing

AI-powered document analysis and extraction

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Document Management and Services

Comprehensive document lifecycle management

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Special Projects

Custom digital transformation initiatives

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Fulfillment

End-to-end fulfillment solutions

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Card Solutions

Complete card manufacturing and personalization

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Print Solutions

Professional printing services for businesses

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Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

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Case Studies

Success stories and case studies

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About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

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Leadership Team

Meet our leadership team

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Our Story

Our company history

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Our Clients

Our client success stories

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Why EDC?

Why choose EDC

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Our Partners

We work with industry leaders

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Use Cases

Customer Journey Mapping

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Assisted eKYC
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Solution feature

Instant Document Intake with Intelligent Processing

Forget manual entry.
EDC’s Intelligent Document Processing (IDP) captures, classifies, and extracts data from loan applications, ID proofs, and income statements—feeding it directly into your loan origination system for faster underwriting.
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Frictionless Identity Checks and Digital Signatures

Our Digital Trust solutions verify identities in seconds, support secure e-signatures, and eliminate back-and-forth for document validation—keeping your process compliant without slowing it down.
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Retail Industry Benefits

Make lending faster, easier, and more reliable

EDC helps financial institutions cut through the red tape with smart automation, secure verification, and real-time customer support. The result? Approvals in hours, not days.
Automate document capture and data extraction.
Guide applicants with AI-powered chatbots.
Convert paper files into searchable digital records.
Route applications automatically for faster review.
Verify identities instantly with secure eKYC.
Meet compliance standards without extra steps.
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Our Process

From application to approval—made simple, fast, and digital.

EDC turns the loan journey into a memorable customer experience with smart tools that cut delays and reduce manual work at every step.
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Digital Trust Icon

Capture and Verify

Collect documents, extract data, and verify identities instantly.
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Automate and Route

Digital Transformation Icon

Approve and Notify

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Our Solutions

Fast Process for Your Team–And Your Customers

EDC’s workflow automation takes care of the repetitive tasks—so your team can focus on what matters: faster decisions and happier customers.
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Auto Routing Logic

Auto-assigns applications based on pre-set rules.
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Built-In Compliance

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Real-Time Updates

Solutions Graphic
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MOHRE
EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD
Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.
Ministry of Human Resources & Emiratisation - MOHRE
About us

Trust Through Numbers

Proven results that demonstrate the impact of EDC’s digital transformation solutions.
4 Billion
Conversations Powered Annually
Scalable solutions for enterprises of any size.
96%
Customer Satisfaction
Businesses report stronger engagement with clear, consistent communication.
100%
Compliance
Fully certified for UAE regulatory standards.

Real-Life Solutions. Real-World Impact.

Get expert perspectives, success stories, and industry trends that help you navigate the ever-evolving digital landscape.
Backed by real data, deep expertise, and hands-on experience, our insights empower you to make smarter decisions and stay ahead of the curve.
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PCI Certification: Achieved Payment Card Industry certification, ensuring secure card personalization services.
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AI-Powered Verification: Advanced liveness checks and fraud detection.
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Strategic Partnerships: Collaboration with industry leaders like Signzy.
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Our Insights

News & Blogs

Discover how we drive digital transformation.
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18 August 2025 Insights

Part 1. The Hidden Cost of Poor Customer Communication in Banking. It’s Time to Modernize

Banks in the Middle East risk losing money and customers due to poor customer communication.
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17 August 2025 Insights, Solutions, CCM

Part 2. Fixing Banking Communications: What a Modern CCM Can Do

Discover how a modern Customer Communications Management platform can enhance banking efficiency, improve customer trust, and ensure compliance.
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16 August 2025 Insights, Solutions, CCM

Part 3. How CCM Delivers ROI and Efficiency for Banks

Modern CCM platforms can streamline banking communication through cutting costs, boosting efficiency, and enhancing customer loyalty.
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15 August 2025 Insights, Solutions, CCM

Part 4. Modernizing Communications Without Disruption: A Headache-Free Transition To CCM

Modernize customer communications with EDC's phased CCM rollout, minimizing disruption and ensuring smooth integration with existing banking systems.
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14 August 2025 Insights, Solutions, CCM

Part 5. Why CCM Is Essential for Secure and Compliant Banking

Discover how modern Customer Communications Management (CCM) can enhance security, ensure compliance, and build trust for banks and financial services.
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10 July 2025 Insights

3 AI Features That Simplify Customer Communications in Banking

All banks want to keep customers informed: clearly, quickly and through the right channels. But this can be difficult to achieve in practice. For very good regulatory reasons, communications need input from legal, compliance, marketing and IT. However, when these checks and approvals are managed through manual processes and outdated systems, delays are almost unavoidable.
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8 July 2025 Insights

Can Compliance Be Your Competitive Advantage?

Compliance has a reputation for slowing things down. But in the Middle East financial market, it can do the opposite. Used effectively, it can accelerate trust, reduce risk, and strengthen customer confidence at every touchpoint.
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24 June 2025 Insights

Are You Missing Opportunities With Transactional Emails?

With email marketing, engagement is a tough thing to achieve. Most promotional emails achieve open rates of around 20 percent. More often than not, they remain unopened, get filtered into secondary inboxes, or are dismissed at a glance.
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9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
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25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
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14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
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14 March 2025 Insights

Speed, Accuracy, Compliance - How IDP is Helping to Transform the Loan Approval Processes

How a leading Middle East bank cut business loan approval times with the help of EDC’s Intelligent Document Processing (IDP) solution
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Contact Us

Let’s Approve Loans Faster Today.

No more delays, backlogs, or frustrated applicants. Talk to our team and see how EDC can help you cut approval times and keep your customers coming back.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae